Return Policy for
Colombian Art UK
Thank you for your purchase! We hope you love your new artwork. If for any reason you are not completely satisfied, please review our return policy below.
General Policy
​
-
Eligibility for Returns: We accept returns on artworks purchased directly from our website within 14 days of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the original packaging.
​
How to Initiate a Return
​
-
Contact Us: To initiate a return, please contact us at [your email address] with your order number and the reason for the return.
-
Return Authorization: Once your return request is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to return the item.
​
Return Shipping
​​
-
Customer Responsibility: Customers are responsible for return shipping costs unless the item is defective or incorrect.
-
Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over [insert amount], as we cannot guarantee that we will receive your returned item.
​
Refund Process
​​
-
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
-
Refund Timeline: If approved, your refund will be processed within [insert number of days] business days, and a credit will automatically be applied to your original payment method.
​
Non-Returnable Items
Final Sale Items: Please note that certain items may be marked as non-returnable at the time of purchase. This includes:
-
Discounted products
-
Custom or personalized items
-
Any items marked as final sale
​
Damaged or Defective Items
​If you receive an item that is damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will work with you to resolve the issue promptly.
​
Changes to This Policy
We reserve the right to update or change our return policy at any time. Any changes will be posted on this page.